We'll build a Help Desk in your HubSpot that makes your service team successful at keeping their promises to your customers.
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Erabond helps firms grow faster by identifying optimal customer acquisition and retention channels through marketing automation and reporting.
With your churn metrics in your CRM, you can see what type of customers churn the most and how to intercept them.
Once customers receive the help or value they need, we can ask for feedback automatically. Based on feedback, we can follow up to help detractors or ask for testimonials & reviews from promoters.
With ticketing automation, we can create custom prioritization based on category and customer to handle tickets faster. We can even create knowledge bases to help customers self-soothe their issues.
Your customer support team is your front line to protect your company from angry customers, bad reviews, churn, and chargebacks. Ensure that they have the right tools to prioritize customers quickly without jumping through tons of tools.
80% of your customer support issues are most likely problems your customers have already faced. By adding a knowledge base that your team can refer customers to, you can increase your team's time and allow them to focus on more proactive projects.
Your customers rely on your product to reach their results. The faster they get those results, the longer they'll stay. Ensure your sales handoff is flawless by automating onboarding. This allows your team to scale their team member-to-customer ratio.
What gets measured gets managed. Without tracking issue value by category, churn, and time to value in your CRM, your team will be flying blind. With this data, your team can prioritize issues, create knowledge base articles, and overall improve the team.
"Working with Kevin has been a MAJOR win for our company. We needed someone with the experience, insight and leadership to help our company take our tech integrations and CRM system to the next level, and Kevin has consistently over-delivered. I would highly recommend Kevin, and we will continue to work with him in the future!"
"Kevin Mead is someone that (I kid you not) is good at everything he does. He managed our entire digital advertising budget, designed all of our landing pages, was the sole owner of CRM hygiene, and even taught himself Python so that he could try and make a few people's lives easier. Kevin is a wizard, and I believe to be amongst the top 1% of all Hubspot admins out there."
"At Qwick we called Kevin the wizard. This is because he blew our mind over and over again with incredible, out of the box solutions. Kevin is someone who is an asset to ANY business he joins. He is able to look at a problem and come up with an innovative solution to solve it. Kevin completely transformed our sales process which led to tremendous growth for Qwick. I guarantee Kevin will be an asset."
Your CRM determines how efficient your revenue team can be. Imagine your sales cycle dropping quarter by quarter. Imagine your return on ad spend skyrocketing. Imagine your churn dropping without any new feature updates. All of this is possible with a powerful CRM and a partner you can rely on.
